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Licence transfer problem

 
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jlhunter70



Joined: 04 Mar 2020
Posts: 2

PostPosted: Wed Mar 04, 2020 6:23 am    Post subject: Licence transfer problem Reply with quote

Hello,

My computer suffered a terminal failure and i can no longer access it to get any data including the licence database etc.

Whilst i understand i will not be able to recover the licence database i would like to re-install the software onto my new computer so i can start issuing licences to my customers again. I cannot do this however as my licence is registered to the failed machine and i cannot 'un-licence' it.

How can i go about fixing this?

thanks
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jlhunter70



Joined: 04 Mar 2020
Posts: 2

PostPosted: Fri Mar 06, 2020 1:27 am    Post subject: Reply with quote

Great response time guys, having emailed you and posted here i am now 3rd day into not being able to issue a licence to customers and not a word from you about how this problem might be solved Confused

OK edit here for anyone else who suffers a similar fate, Support have responded and de-registered my previous computer, this allowed me to log the registration of the new computer and all works fine.

thanks
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