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ILS 5.10.2.0 - License Tracker - Product Info Length limit

 
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Olivers92



Joined: 04 Jan 2017
Posts: 3

PostPosted: Wed Jan 04, 2017 2:36 pm    Post subject: ILS 5.10.2.0 - License Tracker - Product Info Length limit Reply with quote

Hi,
I've read several posts regarding Product Info issues but didn't find any answer regarding my issue.

I use a custom generator for Key Generation and a string is embeded in the Product Info field. Everything works fine except when trying to view the Product Info value in License Tracker. The string view seems to be limited to 50 characters in License Tracker which is not enough four our support Team who needs to get the full Product Info string for specific informations about the License Key.

Is there a way to configure License Tracker in order to view the full Product Info string in License Tracker ?

Thanks for your reply and happy New Year Smile
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Infralution



Joined: 28 Feb 2005
Posts: 4847

PostPosted: Wed Jan 04, 2017 9:47 pm    Post subject: Reply with quote

We don't recommend using ProductInfo anywhere near that long because it will generate extremely long license keys which are difficult for a customer to deal with. We recommend using AuthenticationData for very long amounts of information or (for EncryptedLicenses) using the ProductInfo to store a hash of data which you store externally.

If for some reason you do really need ProductInfo that long then you can just open the database up (in Access or SQL Management Studio) and change the length of the field.
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Olivers92



Joined: 04 Jan 2017
Posts: 3

PostPosted: Thu Jan 05, 2017 8:42 am    Post subject: Reply with quote

Hi,
thanks for your prompt reply. I didn't mean that the field in the database was too short since it's already sized to 450 in our SQL db (dbo.LicenseKey Table). The problem concerns the display of the "Product Info" content in License Tracker.

Please find below a picture of our License Tracker interface. The red square shows that when displaying the "Product Info" content is truncated, whether it is fully qualified in the database (should display "10/10/2016").

Is there a way to view more than 50 characters of the "Product Info" content in the License Tracker Interface ?

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Infralution



Joined: 28 Feb 2005
Posts: 4847

PostPosted: Thu Jan 05, 2017 9:44 am    Post subject: Reply with quote

The current version (6.3) of License Tracker does not limit the size of the ProductInfo that can be displayed:



However you still cannot generate keys with much more product info then that displayed above (about 80 characters) before the generated license keys become too large for the database field (450 characters).

If you really need this then it might be time to purchase the Version 6 upgrade.
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Olivers92



Joined: 04 Jan 2017
Posts: 3

PostPosted: Thu Jan 05, 2017 9:51 am    Post subject: Reply with quote

Great ! Tkanks for the reply.

Then I'll go for version 6.3 since it's important for ou support team to get this info. It should not be longer than 80 characters.
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