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Consolidate two customers in License Tracker

 
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Javier



Joined: 09 Oct 2009
Posts: 215

PostPosted: Mon Aug 18, 2014 2:43 pm    Post subject: Consolidate two customers in License Tracker Reply with quote

I made a sell to an existing customer. The problem is that I didn't know that he was an existing customer, so I ended up with two different customer rows for the same name in License Tracker. How can I consolidate these two customers in one?

As a suggestion for improvement, it would be nice if License Tracker could catch these duplicated customers. Thank you.
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Infralution



Joined: 28 Feb 2005
Posts: 5027

PostPosted: Thu Aug 21, 2014 7:28 am    Post subject: Reply with quote

You can double click on the Sale to display the Sale dialog - then select the different customer and OK to move the sale between customers. If you are using IPN.NET it will automatically match customers based on the email. However if they use a different email address to purchase you will get duplicate customer records. We will look at detecting and warning about duplicate email addresses when entering new customers manually.
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