Infralution Support

[MattDaniels]

Hi there

Following an Infralution upgrade combined with a hard disk failure I've got into a bit of a pickle with the Licence Tracker.

IPN is still working and customers are authenticating their licences with no issues, but when I try and import authentications I get the error:

"An unexpected error occurred while connecting to the Authentication Server for Product "X". Ensure that the Authentication Service is running. Do you wish to continue?
Error: Server was unable to process request --> Decryption error - check your licence parameters are up to date".

What have I done wrong?

[Infralution]

What version of ILS and IPN.NET are you using?
Did you upgrade the Authentication Service (on your website) after upgrading License Tracker on your local computer?
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Infralution Support

[MattDaniels]

Hi

I have two Licence Tracker clients - 4.7.10 and 5.7.0.0.

The Decryption error is thrown by 4.7.10. If I use 5.7.0.0 I get "invalid product name" when trying to get authentications - even though the product name is correct.

I upgraded the server to 5, I haven't touched IPN (and this is the only bit thats working!).

It's all a bit of a mess and good lesson that taking backups is not enough you should actually try and restore from them now and again to make sure it works.

[Infralution]

You can't run 4.7.10 and 5.7.0 simultaneously and connect to the same authentication server. If you have upgraded the authentication server to 5.7.0 (by uploading the binaries to your website and running the Install.aspx page from a browser) then you will have to connect to it using 5.7.0.

The most likely reason you are getting an "Invalid Product Name" error is because you haven't use the Authentication > Configure Server menu in License Tracker to upload the product configuration to the server. See the following FAQ on the steps you should have taken to upgrade from version 4 to version 5.

http://www.infralution.com/phpBB2/viewtopic.php?t=2404

I think that if you run the Authentication > Configure Server and select the Upload Authentication Data option you should be able to get it working.
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Infralution Support

[MattDaniels]

Hi. Thanks for the rapid responses. I did follow the instructions for the upgrade but ran in to an exception. I've just done Configure Server again and get the same exception :

[Infralution]

Your exception details did not show up in the forum post. Can you email it to support@infralution.com.

[MattDaniels]

Hi. I can see the image, not sure whats going on. Have sent it via email.

The exception happens when I follow your instruction above, In Licence Tracker 5.7.0.0 I click Authentication -> Configure server. I've tried all combinations of the check boxes on and off and it makes no difference. Database is a local mdb.