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mmarkoe
Joined: 23 Aug 2010 Posts: 2 Location: NY State USA
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Posted: Mon Aug 23, 2010 7:54 pm Post subject: Need new Infralution web server license key |
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We setup a new web server and find we need a new Infralution license key. I sent a message 6 hours ago requesting a new key so we can use Infralution on our new web server (see message with redactions below).
How long should we expect it will take to receive a new license key?
Thanks,
Marty Markoe, eMicrophones, Inc.
Message sent early today to support@infralution.com:
Dear sir or madam,
eMicrophones’ web master Rick Hxxxxxx, has moved our web site to a new server. He informs me we need an new license key to utilize our new server. The new server name is:
XXXXXXXXXXX
Below is a copy of the original purchase confirmation E-mail with license key.
Appreciate a quick response as we have our product activated but no automatic licensing.
Sincerely,
Marty Markoe, eMicrophones, Inc. |
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Infralution
Joined: 28 Feb 2005 Posts: 5027
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Posted: Mon Aug 23, 2010 10:54 pm Post subject: |
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We have received your email and sent you a reply. Because Infralution is an Australian based company the timezone difference means that there can be a delay before you get replies from us (your email was sent at 11:57pm our time). _________________ Infralution Support |
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mmarkoe
Joined: 23 Aug 2010 Posts: 2 Location: NY State USA
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Posted: Mon Aug 23, 2010 11:32 pm Post subject: |
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Infralution wrote: | We have received your email and sent you a reply. Because Infralution is an Australian based company the timezone difference means that there can be a delay before you get replies from us (your email was sent at 11:57pm our time). |
Thank you. We received your E-mail.
For some reason I thought your company was European and expected a response sooner.
Marty _________________ Marty Markoe, eMicrophones, Inc. |
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