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EricTheViking
Joined: 17 Dec 2008
Posts: 24
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 Posted: Sat Feb 13, 2010 2:47 pm Post subject: Authentication Server Error |
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I recently made a few changes to my network and now am unable to import authentication data in license tracker.
Have just upgraded to License Tracker 4.6.1 but the problem persists.
The error I get when trying to import authentications (Import Data from Server) is "An unexpected error occurred while connecting to the Authentication server for product XXXXX. Ensure that the Authentication Server Service is running. Do you wish to continue?
Error: Unable to connect to the remote server.
My Database in SQL2005 and is on a server named DATA1
My Authentication web services are on another server named WEB1
The web services are running fine and I can access them in a browser via their URL.
I recently moved the web services from DATA1 to WEB1.
Is it possible that the License Tracker is trying to still connect to web services on DATA1 instead of WEB1? If so where do I make the change? |
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Infralution
Joined: 28 Feb 2005
Posts: 5027
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| Posted: Sun Feb 14, 2010 3:11 am Post subject: |
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If you change the location of the authentication server then you need to change the "Authentication Server URL" in the Product settings. Double click on the Product in the Product Pane to display the settings.
You also need to change the license settings in your application code so that the URL is correct. Be aware that if you change the location of the authentication server then any existing compiled applications won't be able to authenticate any longer.
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EricTheViking
Joined: 17 Dec 2008
Posts: 24
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| Posted: Sun Feb 14, 2010 11:49 am Post subject: |
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| Infralution wrote: | If you change the location of the authentication server then you need to change the "Authentication Server URL" in the Product settings. Double click on the Product in the Product Pane to display the settings.
You also need to change the license settings in your application code so that the URL is correct. Be aware that if you change the location of the authentication server then any existing compiled applications won't be able to authenticate any longer. |
Ok thanks for that - I would never have guessed to look there for the setting. made the change and all is working again.
My compiled code is Ok as I used an FQDN that I can re-point in DNS. When I first set up License Tracker a year ago I used a fixed IP for it.
Any chance you could review the layout of the config system for various parts of the Licensing system? I always end up digging around for settings and it's not very intuitive.
Would be good if you implemented a Tools->Options... menu that opened up a tabbed view for *all* options.  |
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Infralution
Joined: 28 Feb 2005
Posts: 5027
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| Posted: Sun Feb 14, 2010 9:44 pm Post subject: |
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| Quote: | | Any chance you could review the layout of the config system for various parts of the Licensing system? I always end up digging around for settings and it's not very intuitive. |
Almost all settings in ILS (including the Authentication Server URL) can be defined per product and so are configured using the Product dialog. The only exception (that I can think of) are import definitions - which are defined per distributor, and so are configured in the Distributor dialog.
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EricTheViking
Joined: 17 Dec 2008
Posts: 24
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| Posted: Sun Feb 14, 2010 10:13 pm Post subject: |
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| Infralution wrote: | | Quote: | | Any chance you could review the layout of the config system for various parts of the Licensing system? I always end up digging around for settings and it's not very intuitive. |
Almost all settings in ILS (including the Authentication Server URL) can be defined per product and so are configured using the Product dialog. The only exception (that I can think of) are import definitions - which are defined per distributor, and so are configured in the Distributor dialog. |
Is good if you can find it. |
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