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Manual license authentication question

 
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PaulS



Joined: 03 Jul 2013
Posts: 24

PostPosted: Wed Nov 19, 2014 6:14 pm    Post subject: Manual license authentication question Reply with quote

The scenario here is that the end user can't authenticate their license automatically because of a network issue.

What is the workflow here? It's something like this:

1. user is given a key, either by email, snail mail, telephone, etc.

2. user enters the key into the software, license can't be authenticated

3. user is told how to manually authenticate and navigates to the AuthenticateFile.aspx page on the authentication server, and loads in the .lic file. My question is: where do they get the .lic file from? I have never done this step or can't remember.

4. then when the page gives them the authenticated .lic file, they then load that into the software's install license dialog.
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Infralution



Joined: 28 Feb 2005
Posts: 5027

PostPosted: Wed Nov 19, 2014 10:37 pm    Post subject: Reply with quote

If the application is unable to connect to the server then the following message is displayed:

Quote:
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Authentication Error
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Unable to connect to the License Authentication Server via the internet to authenticate your license on this computer. Do you want to save your license file and authenticate it offline?

Click "No" to fix your internet or firewall settings and then click the "Install" button to try again.

Click "Yes" to save your license to a file to authenticate offline.

Visit http://localhost:2142/AuthenticateFile.aspx to authenticate the license file yourself or send it to us and we will authenticate it for you. Then use the "Load License" button to install the authenticated license file.
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Yes No
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If the user clicks "Yes" then they are prompted to save the license file. They can then either email this to you to authenticate or use the AuthenticateFile.aspx web page. Once the file has been authenticated they use the "Load License" button to install it.
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