Infralution Support

[Bob Dukes]

When I select a license key in Tracker, Remove Authentications under the Authentication menu is enabled. Does this feature affect FirstAuthenticationDate and if so, how? Thanks, Bob

[Infralution]

No this doesn't change the FirstAuthenticationDate. So if a customer needs to transfer their subscription license to another machine you can remove their existing authentication. When they install the license on the new machine the FirstAuthenticationDate will still be the date the license was first authenticated on any machine.
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Infralution Support

[Bob Dukes]

Great - I was hoping that would be the case. Thanks - Bob

[Bob Dukes]

Hi - I just helped a customer transfer a license to a new machine. I used the Remove Authentications under the Authentication menu and the customer was able to do the transfer. However, when I imported the authentication info back from the server, the FirstAuthenticationDate showing in license Tracker 5.5.3 is not the date the license was authenticated on his original machine, but is the date the transfer took place. Earlier in this thread, you replied
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So if a customer needs to transfer their subscription license to another machine you can remove their existing authentication. When they install the license on the new machine the FirstAuthenticationDate will still be the date the license was first authenticated on any machine.
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Did I misconstrue what was said or is this is bug. If it isn't a bug, please let me know how I can preserve the FirstAuthenticationDate when transferring a license so I can maintain the original subscription period. Thanks - Bob

[Infralution]

That's strange. I just verified using the sample product/projects the behaviour and the LicenseKey FirstAuthenticationDate shown in LicenseTracker was unaffected when I removed the authentications and when the key was reauthenticated and the authentications imported.

Are you sure that you are looking at the "First Authentication Date" for the License Key? Each authentication (under the License Key) also has a "Date First Authenticated" column which shows the date the license key was first authenticated on a particular computer. This will change when you remove the authentications - but the First Authentication Date displayed when you select the License Key will not.
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Infralution Support

[Bob Dukes]

You're absolutely right. I was looking at "Date First Authenticated". I have checked the license FirstAuthenticationDate property on the customer's machine the license was transferred to and it does return the date the customer first authenticated his license on the original machine. How did you display "First Authentication Date" in Tracker? When I select the license key, I don't see that column.

[Infralution]

The column may be hidden. Select a license key and then right click on the column headers and select Show/Hide Columns then check the First Authentication Date column.
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Infralution Support

[Bob Dukes]

You're 2 for 2. The column was hidden just as you said. After 'showing' the "First Authentication Date" column, it has the date the customer first authenticated his license on the original machine. Thanks for setting me straight on this. - Bob