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Licensing issue

 
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Dierk Droth



Joined: 16 Nov 2010
Posts: 27

PostPosted: Fri Feb 04, 2011 12:03 am    Post subject: Licensing issue Reply with quote

Hi,

I moved my stuff to a new machine and uninstalled the license from the old machine. However, on trying to install the license on the new machine I get the licenses excess error.

What am I doing wrong?

Thanks
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Infralution



Joined: 28 Feb 2005
Posts: 4876

PostPosted: Fri Feb 04, 2011 12:08 am    Post subject: Reply with quote

If you need to move the license to another machine then you need to contact support@infralution.com and provide details of your license.
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Dierk Droth



Joined: 16 Nov 2010
Posts: 27

PostPosted: Fri Feb 04, 2011 12:11 am    Post subject: Reply with quote

I already uninstalled the license from my old machine by Extras->License->Uninstall license.

What else needed I to do?

Thanks
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Infralution



Joined: 28 Feb 2005
Posts: 4876

PostPosted: Fri Feb 04, 2011 12:19 am    Post subject: Reply with quote

Uninstalling a license does not automatically remove the authentication and therefore allow you to install on another machine If it did it would make circumventing the licensing relatively easy (by taking an image of the machine, uninstalling the license then restoring the image). We can remove the authentication if you contact us with your details.
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Dierk Droth



Joined: 16 Nov 2010
Posts: 27

PostPosted: Fri Feb 04, 2011 12:23 am    Post subject: Reply with quote

Thanks. Will do.
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