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Deactivated licenses

 
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Javier



Joined: 09 Oct 2009
Posts: 215

PostPosted: Wed Feb 03, 2016 4:05 pm    Post subject: Deactivated licenses Reply with quote

If a license is deactivated, can it be re-activated? If so, can the user just authenticate the license again? What is the difference between deactivate, deauthenticate, and delete a license? Thank you.
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Infralution



Joined: 28 Feb 2005
Posts: 5027

PostPosted: Thu Feb 04, 2016 12:03 am    Post subject: Reply with quote

If you select a license and deactivate it then it deactivates all of the active authentications for the license AND sets the allowed Max Authentications for the key to zero. This prevents the license key from being activated again.

If you select an authentication for a license and deactivate it then this just deactivates that authentication and allows the customer to install the key on a new machine (or the same machine if they wish).

If you delete a license key this deletes the license key from the database - but, because of the way the authentication server authenticates keys, will not prevent the license key being reactivated by a user. For this reason you should not delete license keys which you have issued to customers. Instead deactivate them. Only delete license keys if you are sure that they have never been given to customers.
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Javier



Joined: 09 Oct 2009
Posts: 215

PostPosted: Thu Feb 04, 2016 3:05 am    Post subject: Reply with quote

This is a very important and useful information. I have incorrectly deleted some keys in the past that I should have deactivated instead. I suggest to put this information in the Help file, FAQ, or another prominent place.
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Infralution



Joined: 28 Feb 2005
Posts: 5027

PostPosted: Thu Feb 04, 2016 5:31 am    Post subject: Reply with quote

Sure - we can add a section on this in the help
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