Infralution Support

Thanks. We started with v5.10, so that should be fine.

We're trying to use the License Tracker to set an expiry date for a license key. When we open the Set Authentication Limits window, the Expiry Date option is grayed out.

This was happening in v6.1. ...

We're currently running ILS version 5, so this question applies to ILS v5 and v6, (we plan to upgrade to soon).

Has ILS been tested with Azure SQL Database V12? Our ILS licensing server is hosted on Azure and uses one of their built-in SQL databases. Microsoft is pushing an automatic update of all SQL databases ...

When my exe is run from the local machine, it authenticates fine. When it is copied to a network drive and double-clicked from there, it fails to authenticate with an HTTP 407 error.

I took a look ...

Please scratch the part about the products: both were acting the same way.

It did indeed turn out to be a firewall issue. We were using the url http://[ourproductname].azurewebsites.net. The webs ...

Yes, it's baffling. It's happening again today. It only occurs for customers on a particular network accessing a particular product within our authentication server. If they switch to another netwo ...

It usually works on that VM, but there were two periods yesterday where, for a few hours, we got that 403 error whenever we tried to authenticate or install a new license. During those times, other m ...

I'm using ILS 5.10.1.0 on an Azure Website. My application reauthenticates every time it starts up. It works in most cases, but when installed on a particular Virtual Machine, it doesn't authenticat ...

Microsoft didn't get back to me, but I managed to fix the problem by storing the database connection parameters in the clear; see http://www.infralution.com/phpBB2/viewtopic.php?p=9227#9227

Note to future users: when using a cloud-based server, be sure to UNCHECK the "Encrypt Connection Details in Web.Config" option on the Install.aspx page. The encryption key is specific to t ...

I set up my database on Azure as described in this thread: http://www.infralution.com/phpBB2/viewtopic.php?t=2720

However, every few days, the server stops accepting authentication requests. It fa ...

I am using WPF in VS 2010. I am sending the sample project. In the sample project, the derived constructor crashes instead of hanging.

This appears to only happen when the Derived class is defined in a separate project from the AuthenticatedLicenseInstallForm project.

I want this form to close immediately when a valid license is installed. I managed to produce this behavior by modifying the UpdateLicenseInfo method.

However, it has been advised that we use chil ...